Returns

Items purchased from Cast Pieces™ are eligible for return or exchange within 14 days of delivery.

If you wish to return or exchange an item, please request a return authorization by contacting us at customer@castpieces.com. Be sure to include your order number and the name of the item you wish to return. Once you receive confirmation from us, send the package to the return address below. Note that customers are responsible for return shipping costs.

Return Information

Condition: Items must be returned in perfect, unused condition. You may try on products at home, but please handle them with care as jewelry is delicate. Products used for photoshoots or worn extensively cannot be considered unused.

Packaging: Ensure the item and its pouch are returned inside another solid carton to avoid damage. Using the original outer packaging is preferred.

Rejection: Cast Pieces™ reserves the right to reject any returned items that do not meet these requirements. If your return is rejected, you will be notified via email.

Uncollected Packages: Shipping costs for uncollected packages will not be refunded.

Return Address

Cast Pieces™

Please note: The return address will be provided once the return request has been approved. For more information and to initiate a return, please visit our Contact Page.

Refunds

All eligible returns received within the 14-day period will be refunded to the original form of payment. Shipping costs for uncollected packages will not be refunded.

Once received, returns take approximately 3–5 business days to process. You will receive a refund confirmation email upon completion. Note that return processing may take additional time during peak seasonal periods.

Quality Guarantee

If you receive an item that is faulty or damaged, contact us within 7 days of receipt. Cast Pieces™' quality guarantee covers potential manufacturing defects but does not cover:

Improper Use: Damage caused by improper use or carelessness, such as cracks from adjusting cuffs too vigorously or frequently, or bending earring clasps.

Normal Wear and Tear: Aesthetic changes, defects, and damages due to normal wear, tear, and aging, such as scratches, scores, oxidation of silver, or fading of gold plating.

Loss of Goods

Cast Pieces™ is not responsible for any loss of goods. If an item is malfunctioning (e.g., a loose earring hinge/clasp), it is the customer's responsibility to contact customer support as soon as the defect is detected to resolve the issue.